Return and Refund Policy 

At Omyshop, managed by Cleverbyte Enterprises Private Limited, we are committed to providing a seamless and dependable shopping experience. In this policy, “we,” “our,” and “us” refer to Cleverbyte Enterprises Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase on our platform, you agree to adhere to the return and refund procedures described below.

Return Eligibility

To qualify for a return:

• Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging.
• All original tags, labels, and packaging must be intact and returned with the product.
• Products that have been worn, washed, or altered in any way are not eligible for return.
• Return requests must be submitted within 48 hours of delivery via our customer support team.
• Items that do not meet these requirements will not be accepted for return.

How to Initiate a Return

Submit Your Request

• Email your return request including your Order ID and reason for return to cleverbyteenterprises01@gmail.com.

Provide Proof

• For defective, damaged, or incorrect items, attach clear photographs to speed up processing.

Follow Instructions

• Once approved, we will provide step-by-step instructions to complete the return.

Note: Returns not meeting the stated conditions may be declined at our discretion.

Refund Process & Timeline

• Returned items are inspected to ensure compliance with return eligibility criteria.
• You will receive a notification confirming whether your refund has been approved or denied.
• Approved refunds are processed to the original payment method within 5–7 business days.
• A confirmation email is sent once the refund has been successfully completed.

Partial Refunds

If an item only partially meets return conditions (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Items

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery.
• Include clear photos or videos of the issue and email them to cleverbyteenterprises01@gmail.com for faster resolution.

Customer Support

For any questions or assistance regarding returns and refunds, please contact our support team at cleverbyteenterprises01@gmail.com.

We appreciate your trust in Omyshop and remain dedicated to ensuring a smooth and satisfactory shopping experience.